Employment Opportunities

 

To apply for a current job opportunity please complete the application form and email it to our Human Resources Manager at skrolczyk@tcmud.org. You may also mail the application to Trophy Club Municipal Utility District No.1, ATTN: Human Resources, 100 Municipal Drive, Trophy Club, TX 76262.

NOTE:  Application form is a fillable PDF. For best results open using Adobe Acrobat 9 or save as a PDF and open. Windows 10 users should open using the Chrome browser.

UTILITY BILLING CLERK/RECEPTIONIST

 

Reports To: Utility Billing Supervisor

Non-Supervisory

Non-Exempt

Job Summary

Handles utility billing payments and customer inquiries; resolves utility billing issues; greets and assists visitors; operates multi-line telephone system.

Minimum Requirements

  • High School diploma or its equivalent
  • Experience as a utility billing clerk/customer service representative
  • Experience with STW preferred
  • Experience answering multiple line phone systems
  • Clerical experience (computer, Microsoft Word and Excel software, typing, phones, filing)
  • Ability to maintain composure in stressful situations
  • Ability to provide excellent customer service
  • Ability to provide self-motivation
  • Ability to gather and analyze financial information and to prepare related reports
  • Ability to accurately do mathematical calculations
  • Attention to detail
  • Valid Texas Motor Vehicle Class C Operator’s License

 

Major Duties and Responsibilities

Job duties and responsibilities are not intended to reflect all duties performed within the job:

  • Greets visitors, answers questions, and directs to appropriate personnel
  • Operates switchboard and routes calls
  • Accepts and returns packages and distributes mail
  • Opens and closes building on a daily basis
  • Maintains lobby and breakroom
  • Receives utility billing payments and answers utility billing questions
  • Assists in establishing new accounts, disconnecting and reconnecting customer utility access
  • Assists in generating and processing utility work orders for field staff
  • Assists in responding to and resolving customer inquiries and problems regarding billing, high water consumption, water pressure, meter readings, and /or water leaks
  • Manages utility billing functions including preparing monthly customer bills
  • Provides telephone and in-person customer service and problem solving regarding billing issues and other customer related issues; processes NSF checks and other issues relating to the deposit of customer payments
  • Performs various functions including collection and posting of utility payments, credit card transactions, bank draft transactions, collection of delinquent payments, customer deposits, balancing totals against weekly deposits, and preparing related reports
  • Proofs meter sheets for incorrect readings and generates re-read list as necessary including adjusting meter readings on customer accounts
  • Assists in other utility billing functions and other duties as assigned

 

Work Environment

Office is in a climate controlled environment with minimal exposure to inclement weather. Exposure to computer screens, sitting for prolonged periods of time, walking, standing, stooping, bending, kneeling, and lifting up to 35 pounds. Manual dexterity and visual acuity are required. Must be able to operate assigned equipment and vehicle and adhere to safety guidelines.

 

Position Open until filled.

To be considered please email a completed, signed, and scanned application to our Human Resources Manager at skrolczyk@tcmud.org, or send by U.S. Mail to Trophy Club Municipal Utility District, ATTN: Human Resources, 100 Municipal Drive, Trophy Club, TX 76262.

Click here for complete job description.

 

WATER SYSTEM OPERATOR I

Reports To: Water Superintendent

Position Summary

Under the direction of the Water Superintendent, operates and maintains the facilities of the water system; inspects and performs repair work on water facilities and equipment; monitors and maintains water sources, storage tanks, keeps various records pertaining to water system production, operation, and distribution.

Typical Duties and Responsibilities

  • Monitors and adjusts the operation of water plant pumps, motors and other equipment.
  • Accurately reads gauges, dials and other instruments that depict and/or record data.
  • Services, maintains, and repairs a variety of water system equipment, including pumps, valves, motors, filters, and meters.
  • Inspects water system equipment and facilities to locate needed repairs, and makes repairs as required.
  • Keeps records and prepares necessary reports.
  • Assists in the training of other water department personnel.
  • Collects samples and assists in conducting a variety of chemical and physical tests.
  • Maintains clear and concise logs and records.
  • Inspects water sources and water storage tanks.
  • Performs general plant maintenance work such as sweeping, cleaning, painting, and landscaping.
  • Reads water meter routes.
  • Assists customers in a courteous and professional manner.
  • Inspect, service and replace meters, fittings and meter boxes.
  • Operates a front-end loader, other heavy equipment, and vehicles.
  • Cross-trained to work in wastewater treatment and collection systems.
  • Performs other related duties as assigned.
  • Participates in rotating on-call shift to cover weekends and after hours.

 

Essential Functions

Ability to lift items of up to 75 pounds to level of waist; small motor skills; sense of touch and smell; ability to hear and give oral instructions; walking on hard and uneven surfaces; working on ladders and scaffolding; climbing ladder of up to 150 feet in height; frequent bending, squatting and kneeling; ability to read instructions and write information on reports.

Materials, Equipment and Tools

Electrical testing equipment, grinders, torches, hammers, pneumatic chipping tools, motor vehicles, face shields, gloves, goggles, laboratory meters and equipment, shovels, rakes, wrenches, chain saw, calculator, electric meters.

Special Requirements

Possession of a valid Class C or higher Texas driver’s license. Must already have or obtain a Class A Commercial Driver’s License issued by the State of Texas within twelve (12) months of employment in this position. Persons employed in the classification are required to possess a Class C Groundwater or Surface Water Treatment Operator Certificate issued by the Texas Commission on Environmental Quality and have a minimum of two (2) years of experience in water system operations.

Desirable Skills, Knowledge, and Abilities

Skills and abilities to perform complex functions and duties in a responsible manner with minimal supervision; including:

Knowledge

Job duties and responsibilities are not intended to reflect all duties performed within the job:

  • Principles and practices of water system operations as would be acquired through certification as a Water System Operator.
  • Operating principles of valves, pumps, motors, and various types of electrical and electronic equipment.
  • Safe work practices.
  • The appropriate use of hand and power tools used in the maintenance and repair of plant equipment.

Ability

Job duties and responsibilities are not intended to reflect all duties performed within the job:

  • Operate, repair and maintain water plant facilities and equipment.
  • Read and interpret gauges and other recording devices reflecting water system operations.
  • Perform various laboratory tests and document the results of same.
  • Diagnose operating problems and take effective course of action.
  • Perform difficult physical labor in inclement weather to repair and maintain water supply and distribution systems.
  • Supervise and train others in the procedures of water system operations.
  • Work weekends and holidays, and to respond to emergency calls during off-duty hours.
  • Maintain a courteous and professional demeanor in difficult and stressful situations.

Desirable Experience/Education

Any combination of training and experience which would likely provide the required knowledge, abilities and certification is qualifying.

Physical Requirements

Constant exposure to sun, working in low temperatures and high humidity environment, exposure to loud noise and vibration, walking on slippery and hard surfaces, exposure to airborne dust, bending, kneeling, squatting; frequent walking on uneven surfaces, uses sense of vision,
hearing and smell to diagnose problems, work on ladders and structures up to 150 feet in height, work in confined space or cramped body position; lifting of items weighing up to 75 pounds.

TROPHY CLUB MUNICIPAL UTILITY DISTRICT NO.1 RESERVES THE RIGHT TO CHANGE OR REVISE JOB DUTIES AND RESPONSIBILITIES AS THE NEED ARISES. THIS JOB DESCRIPTION DOES NOT CONSTITUTE A WRITTEN OR IMPLIED CONTRACT OF EMPLOYMENT.

Compensation is dependent upon qualifications. Excellent benefits package.

Open Until Filled

To be considered please email a completed, signed, and scanned application to our Human Resources Manager at skrolczyk@tcmud.org, or send by U.S. Mail to Trophy Club Municipal Utility District, ATTN: Human Resources, 100 Municipal Drive, Trophy Club, TX 76262.

Click here for complete job description.