About Your Bill

About Your Bill Topics

Billing Options
Payment Options
Monthly Billing Schedule
Disconnection for Non-Payment
If You Have a Question about Your Bill
Trash, Recycling, or Storm Drain Services

Monthly Billing Schedule

The District reads the water meters around the 20th of every month.  The Utility Billing Office generates the monthly bills on the last business day of each month.  All customers should receive their bill during the first week of each month.  If you do not receive your bill, please call us at 682-831-4682.

Payments are due by 5:00 pm on the 20th day of the month.  If payment is not received by 5:00 pm on or before the 20th day of the month, the account will be considered delinquent and a penalty will be applied.  If the due date falls on a holiday or weekend, the due date will be the next business day.

Termination notices are sent out the first business day following the due date, usually around the 21st of the month  These reflect the current balance plus a 15% penalty on the entire balance due.  The Termination Notice allows 15 additional days to pay to prevent service disconnection.  If the payment is not received by 5:00 pm on the final due date printed on the notice, service will be disconnected.  This is the only late notice sent.

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Billing Options

The District offers the option of receiving your bill by email.  Visit the Email Bills and Online Payments page for more information.

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Payment Options

We accept payments by cash, check, or credit card and offer different options for your convenience.

If you cannot pay your bill before the termination date, please call the Utility Billing office at 682-831-4682 to make alternative payment arrangements before service is discontinued.

By Mail:

Mail your check and coupon to the office at 100 Municipal Drive, Trophy Club, TX 76262.  Please do not mail cash.

In Person:

Drop your check and coupon in the Water Payment Drop Box, located in the first parking spot at 100 Municipal Drive.  This box is accessible 24 hours daily.  Please do not leave cash in the box.

Visit our office to pay by cash, check, or credit card.  Our office is open Monday – Friday from 8:00 am to 5:00 pm.

Online:

Pay online through our website.  Visit the Email Bills and Online Payments page for more information.

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Disconnection for Non-Payment

If service is disconnected for non-payment, a service fee of $50.00 will be added to the total bill and must be paid along with the past due balance to have service reconnected.  A green tag with instructions and required amounts will be placed on the front doorknob.  An after-hours reconnect charge of $100.00 must also be paid if reconnect service is requested after business hours or on weekends or holidays.

In the event that service is disconnected for non-payment more than two times in a calendar year, an additional security deposit of $75.00 will be required to restore service, in addition to the $50.00 service fee, an after-hours reconnection charge if applicable, and any outstanding balance on the account to satisfy the minimum amount due.

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Usage and Charges

If you have a concern about the usage or charges on your bill there are several ways to communicate with us. You may submit a contact form online, email the Utility Billing Office or call us at 682-831-4600. Field staff will be sent to re-read the meter and check the leak detector. After reviewing the available data with the Utility Billing staff, customers may consider the following options.

• If you have the type of meter head that collects a data log (about half the homes in town do) you may request an hourly usage report for the past 60 days. For each report, the account will be billed $25.00. Please see section 3.02 of the Rate Order.
• If you do not have the type of meter head that collects a data log, you may ask to be placed on an upgrade request list and we will contact you regarding the options when new meters or heads are available.
• You may request that a meter accuracy reading be made by an outside party. A fee of $125.00 will be charged to your account, but if the original meter reading is found to be in error, you will be credited the $125.00 charge and your bill will be adjusted appropriately. Please see Section 3.02 of the Rate Order.
• The meter manufacturer has provided some information about how your water meter works. Please be aware that you will receive a new meter when the old meter is removed for testing. Since meters slow down and tend to under register consumption as they age, your new meter will very likely register your consumption more completely than the old one.
• You may request to formally dispute the bill. An average bill will be calculated and no penalties will be applied to the account if that amount is paid while the dispute is investigated. All data will be forwarded to the General Manager for review and determination.

Trash, Recycling, or Storm Drain Services

If you have questions about the trash, recycling, or storm drain services, please call the Town of Trophy Club Community Development Office at 682-237-2915.