YOUR BILL
WAYS TO PAY
We accept payments by cash, check, or credit card and offer different options for your convenience.
If you cannot pay your bill before the termination date, please call the Utility Billing office at 682-831-4600 to make alternative payment arrangements before service is discontinued.
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Online:
Pay online through our website.
For detailed instructions on how to set up an online billing account, visit this page. -
By Mail:
Mail your check and coupon to the office at 100 Municipal Drive, Trophy Club, TX 76262. Please do not mail cash.
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In Person:
Drop your check and coupon in the Water Payment Drop Box, located in the first parking spot at 100 Municipal Drive. This box is accessible 24 hours daily. Please do not leave cash in the box.
Visit our office to pay by cash, check, or credit card. Our office is open Monday – Friday from 8:00 am to 5:00 pm.
DISCONNECTION FOR NON-PAYMENT
If service is disconnected for non-payment, a service fee of $50.00 will be added to the total bill and must be paid along with the past due balance to have service reconnected. A green tag with instructions and required amounts will be placed on the front doorknob. An after-hours reconnect charge of $100.00 must also be paid if reconnect service is requested after business hours or on weekends or holidays.
In the event that service is disconnected for non-payment more than two times in a calendar year, an additional security deposit of $100.00 will be required to restore service, in addition to the $50.00 service fee, an after-hours reconnection charge if applicable, and any outstanding balance on the account to satisfy the minimum amount due.
For a complete list of rates and fees, please see the Rate Order.
RATES & CHARGES
Residential, Commercial & Construction/Temporary
| METER SIZE | MONTHLY BASE RATE | VOLUMETRIC RATE GALLONS USED | RATE PER 1000 GALLONS |
|---|---|---|---|
| 5/8″ & 3/4″ | $20.26 | 0 to 6,000 | $4.60 |
| 1″ | $38.08 | 6,000 to 17,000 | $5.35 |
| 1.5” | $67.54 | 17,001 to 25,000 | $6.19 |
| 2” | $108.06 | 25,001 to 50,000 | $7.19 |
| 3” | $204.80 | 50,000 + | $8.36 |
| 4” | $337.68 | ||
| 6” | $675.38 |
Sewer Rates
MONTHLY BASE RATE | VOLUMETRIC RATE | ||
|---|---|---|---|
| Residential | $22.15 | 0 to 4,000 | $3.57 |
| 4,001 to 8,000 | $5.09 | ||
| 8,001 to 12,000 | $7.18 | ||
| 12,001 + | $10.22 | ||
| Commercial | $22.15 | All | $8.57 |
| OTHER FEES AND CHARGES | ||
|---|---|---|
| Meter Data Logging (Customers are allowed 1 free per year) | $ 25.00 | |
| Returned Check Fee | $ 25.00 | |
| Meter re-read fee (no charge if the initial read was incorrect) | $ 25.00 | |
| Service Fee for disconnect | $ 50.00 | |
| More than 2 disconnects in any 12 month period will require an additional deposit | $100.00 | |
| After hours service fee | $100.00 | |
| Televised residential sanitary sewer line | $150.00 |
WINTER AVERAGING
Winter averaging is calculated during the winter months when most residential water goes directly into the sanitary sewer system versus being used for outdoor watering. This measurement determines the cap on the volume of sewer you will be billed for each month for the next year. The months of December through February were chosen as the winter averaging months because those are the months our customers have the lowest usage. The water used during the averaging period will determine your monthly sewer charge from April through March. New Residents are assigned a default sewer average calculation of 7,000 gallons.
Commercial Accounts do not qualify for Winter Averaging.